Defects dull dream home’s luster
This is an interesting article that is mostly accurate, although it does contain some errors and is definitely biased, although the Contra Costa Times does not list it as an editorial piece..
Experts estimate that the average new house will exhibit three to 14 construction defects. Some builders have a reputation for standing behind their work and quickly fixing problems, whereas others drag out repairs.
No one keeps a comprehensive public record of construction defects or the building industry’s response to them, making it difficult for the average home buyer to research a builder’s track record of quality and customer service.
Chief among the points made that indicate bias are regarding builders’ response to defects and the “new legislation in California.” (That would be SB-800.) In the article the reporter slams builders that repair defects quickly without disclosing such repairs. Some of the points made about binding arbitration are well taken, but a builder that responds with repairs to homeowner complaints is good customer service - not deceptive practices. Overall, the article attacks builders but does not offer any proposed solution to the problem.
This reminds me of a story from a decade or so ago… A man purchased a Rolls Royce and was motoring along (you don’t cruise or drive a Rolls, you motor along in one) when he noticed a problem. One of the struts was broken. The new owner was somewhat perturbed, understandably, and contacted the nearest Rolls Royce dealer. Shortly thereafter a mechanic showed up and replaced the strut on the side of the road. He wouldn’t accept payment of any kind. The owner of the vehicle tried in vain the next day to contact Rolls Royce regarding his repair - after all, a part like that in a Rolls would probably cost over $1000. He at least wanted to thank the man that helped him out. Finally someone at the company explained to the owner, there was no such repair man - “a Rolls Royce does not break down on the side of the road.” That story may not be true, but it does make a point.
8 August 2007 | Business, Construction, Construction Defect, Construction and Law, Inspections | Comments
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